The Insurance Industry
The Insurance Industry is dynamic, fast-paced and customer-facing. In order to stay competitive, insurance companies should guarantee their teams are equipped to communicate and collaborate efficiently.
Regardless of which types of insurance business works with, providing the best service to clients is paramount. Connecting clients with the right products to meet their needs is a team effort, requiring efficient internal team communication and collaboration.
Brosix has already helped numerous insurance companies improve their internal team communication by addressing some of the biggest challenges they face in this area. Read on to discover how Brosix can support you and your team as well!
Challenges
Creating the right communication environment can be a challenge, particularly if your insurance company is large with multiple teams and departments. Ensuring that the right employees and teams are communicating with each other isn’t an easy process, and if not done correctly, can lead to situations of miscommunication and distraction.
Given the customer-centered nature of the industry, your insurance company certainly strives to provide the best customer support possible. This process takes a team effort, in which all of the relevant team members have the possibility for efficient and instant collaboration on customer solutions.
Businesses in the insurance industry are also increasingly flexible, with more reliance on remote employees, business travel, etc. Keeping your team members connected remotely or on the go is a challenge, particularly if relying on inefficient communication tools such as email.
Solutions
At its core, Brosix provides private and secure internal communication networks that allow teams to stay connected and collaborate efficiently.Whether you’re a large multi-department company, a small dispersed team, or anything in between, Brosix can help solve your unique communication challenges.
Administrative Controls
Brosix can help you keep the right employees connected and communicating in your insurance company. With Brosix’s Administrative Controls, you can control users’ contact lists, guaranteeing that they’re communicating with the right people, and group users in teams and departments. In this way, the right colleagues can stay in touch, without unnecessary distractions.Brosix can also help you keep clear communication records, a huge benefit for any business in the insurance sector. With Brosix’s User Activity Archive feature you’ll always be able to recall internal communication, for example previous agreements between colleagues or requests for help.
Example Case
– Preferred Insurance Group “We needed a chat solution that would work inside Terminal Services, was stable, and could keep chat logs that at Admin could access. [Brosix] has enabled us to locate a specific record when another employee is off and their chat was vital.” Read The Full Case StudyInstant Collaboration
Providing top-notch customer support in the insurance industry is all about quick and efficient communication. Whether it’s reaching out to colleagues in another team for a quick consultation, or seeking out information for a customer question, communication between team members is key.Brosix can provide your team with the tools to instantly get in touch and stay in touch. With a Brosix private internal network, team members in your business will have all of the features they need to creatively collaborate on serving your clients, such as instant chat or video messaging for quick consultations, secure P2P file transfers for quickly sharing information, and much more!
Example Case
– Integrated Claims Services, Ltd. “Brosix IM is better for communicating- faster than email.” Read The Full Case StudyFlexible Work Environment
Given the nature of the industry, your insurance company most likely works with remote employees for at least some of your work processes. With Brosix, you can provide your team, regardless of their location, with the tools to stay in touch and efficiently collaborating.Best yet, Brosix can save you money by both eliminating the need for expensive phone calls while on the go, and saving your team time lost on inefficient and slow email communication.
Example Case
– Parsons & Associates, Inc. “Whether (our employees) are 300 miles away or 10 ft., they can get in touch quickly and easily. Email quantities are exploding and to get a quick answer an IM solution is much better” Read The Full Case StudyChoosing Brosix
Brosix can help your team more efficiently collaborate regardless of their location, more easily support customers, and keep your data safe. The multiple collaboration features combined in one user friendly package means that implementation in your team will be simple.Let Brosix help you grow your IT business! Contact us now to discuss your own private team network!
