Brosix Live Chat Widget for Your Website
Let customers contact your business in just a few clicks with the Brosix live chat widget!
What Is a Live Chat Widget and How Does It Work?
A live chat widget is a feature that allows website visitors to chat with a support team or customer service representative on a website in real time. It usually appears as a chat window, chat box, or pop-up chat bubble, where a visitor starts a chat immediately.
Why Use a Live Chat Widget for Your Business?
Installing a live chat widget on your website boosts customer satisfaction as they seamlessly connect with your help center. It offers visitors a fast and convenient way to communicate with your customer service team. The best live chat widgets for your business allow for real-time interactions on both desktop and mobile, providing a seamless experience across different devices.
Benefits of Brosix Live Chat
The Brosix live chat plugin brings direct customer support to your website through your Brosix private team workspace. This helps you improve and streamline your customer interactions based on customer requirements.
We offer you a live chat feature with the following major benefits:
Full integration into your team communication workspace
Simple set up and monitoring
Reduced costs related to extra customer support software
Fully encrypted messaging
Increased sales and client conversions
More responsive customer service with quicker resolution of problemsSimple to set up and administer
Brosix eliminates the need for third-party live chat software by integrating a live chat plugin into your internal communication platform. This provides your team with a smooth communication experience and empowers you to efficiently monitor all team conversations. You can easily delegate responsibility for live chat communication to any number of users on your team.
The agents engage with customers through any of the Brosix desktop, web client, and mobile apps, allowing them to answer customer queries from the office or on the go. Your website visitors can start a chat instantly on their smartphones or tablets. The 10 separate live chat channels available on our messenger make it easy for the team to communicate with multiple customers at once.
Once the live chat widget is activated, Brosix automatically creates a group named “Web Guest Operators” where you can add live chat agents. This group comes with several features for more efficient live chat management:
- A dedicated chat room for the “Web Guest Operators” group can be activated, which automatically updates based on users’ group status.
- Groups can be set to “any to any” status, allowing each group member to receive notifications from all other group members in his/her contact list and communicate freely with all other group members. Agents removed from the group are automatically removed from each member’s contact list.
- Groups can be set to “any to any” status, allowing each group member to receive all other group members in his/her contact list and communicate freely with all other group members. Agents removed from the group are automatically removed from each members’ contact list.
- Groups can be set to “one to any” status, allowing one person (for example, a help desk manager or business owner) to see and communicate with all group members without being a live chat agent.
- Groups can be set to private, allowing only group members or a user with “one to any” status to see the group composition.
Our live chat widget helps for the efficient resolution of issues through the full range of collaboration features on your Brosix workspace, which allows customers to enjoy your services better.
Agents can use features to collaborate with other agents on the workspace, such as screen sharing, screenshots, chat rooms, video and audio chat, and even start a chat with each other. The ability to customize canned responses through a predetermined transcript allows agents to more efficiently address frequently asked questions as part of a company-wide knowledge base. With our live chat solution, agents can also transfer images between each other or take advantage of complete file and image-sharing capabilities with customers on live chat via the Brosix Cloud.
- Always available
- Available only if a support agent is online
- Available during specific business hours
Easy to customize
Brosix gives you several customization options for your chat display. You can change the color of the chat box to best match your brand identity and the accent color scheme of your website.
You can also adjust the placement of the live chat tool on your webpage, and advanced installation options allow you to further personalize the website chat experience.
Try Live Chat for Brosix now and boost your customer engagement!
Overview of Brosix Pricing
Here’s a list of our pricing plans:
Live Chat
per user per month
Try now for free!
For small teams getting started. 1 live agent.
Unlimited website visitors
- Text chat
- Local chat history
- Multiple logins
- Users activity log
- Chat history expiration
- Chat history synchronization
- Profile and password changes
- Chat app control
- Welcome message plugin
Premium
per user per month
$8.00/user/month if billed monthly
For companies that want full control over their team workspace through exceptional support channels and the complete feature package.
- Everything in the Live Chat plan +
- Unlimited user accounts
- Video and audio chat
- Chat rooms, P2P file transfers
- Screen sharing and screenshots
- Full control over user accounts
- Multiple administrators
- Security levels for user data access
